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Terms of Service

Effective date: 2 September 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the PerformerDesk platform ("Service"), operated by PerformerDesk ("we", "us", "our"), a company registered in England, United Kingdom.

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

PerformerDesk is a software-as-a-service (SaaS) customer relationship management (CRM) platform designed for entertainers and performers. The Service provides tools for enquiry management, invoicing, contracts, scheduling, client management, and related business operations.

PerformerDesk is not a booking agency, talent agency, or employment service. We are not a party to any agreement, booking, or arrangement between you and your clients.

3. Account Terms

  • You must be at least 18 years of age to create an account.
  • You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account.
  • You must provide accurate, current, and complete information during registration and keep your account details up to date.
  • One natural person or legal entity per account. Account sharing is prohibited.
  • You must notify us immediately of any unauthorised use of your account.

4. Account Security

We implement reasonable security measures including encryption, row-level data isolation, rate limiting, and optional two-factor authentication (2FA). However, no system can guarantee absolute security.

We are not responsible or liable for any unauthorised access to your account, data loss, or data theft resulting from:

  • Weak, reused, or compromised passwords
  • Shared login credentials
  • Compromised devices or networks
  • Your failure to enable available security features such as 2FA
  • Phishing or social engineering attacks targeting you

You are solely responsible for safeguarding your account credentials and for any actions taken through your account.

5. Subscriptions and Payments

5.1 Free Trial

New accounts receive a free trial of our Expert plan. No credit card is required. At the end of the trial period, your account will automatically downgrade to the free tier unless you subscribe to a paid plan.

5.2 Paid Plans

Paid subscriptions (Pro and Expert) are billed monthly via Stripe. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods.

5.3 Price Changes

We reserve the right to change our pricing with at least 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

6. Client Payments (Stripe Connect)

The Service allows you to connect your own Stripe account ("Standard" type) to accept payments from your clients for invoices and bookings. In this arrangement:

  • Payments from your clients are processed by Stripe and deposited directly into your Stripe account.
  • PerformerDesk is not a payment processor, payment facilitator, or money transmitter. Stripe is the payment processor.
  • As the platform operator, we have visibility of transactions processed through connected accounts for support and compliance purposes only.
  • PerformerDesk currently takes no commission or application fees on client payments.
  • You are solely responsible for your Stripe account, including refunds, chargebacks, disputes, and compliance with Stripe's terms of service.

7. Templates, Contracts, and Documents

The Service provides default contract templates, email templates, invoice templates, and other document templates as starting points and examples only.

PerformerDesk takes no responsibility whatsoever for the legal validity, enforceability, accuracy, or suitability of any contract, template, or document provided by the platform or created using the platform.

  • You are strongly advised to seek independent professional legal advice and to use wording you know is legally binding and enforceable in your jurisdiction.
  • You are solely responsible for customising, reviewing, and verifying any contracts, templates, or documents before sending them to your clients.
  • Electronic signatures captured via the platform consist of a typed name and checkbox confirmation. They are not certified digital signatures and their legal standing varies by jurisdiction.

8. Bookings and Client Relationships

PerformerDesk is a tool that helps you manage your business. We are not a party to any booking, contract, agreement, or arrangement between you and your clients.

  • If a booking or event falls through, is cancelled, or is otherwise unfulfilled, PerformerDesk bears no liability whatsoever.
  • If a client brings a claim, sues, or initiates a dispute against you, PerformerDesk is entirely clear of any responsibility or involvement.
  • You are solely responsible for fulfilling your obligations to your clients, complying with applicable laws, and maintaining appropriate professional insurance.
  • PerformerDesk does not guarantee any bookings, leads, enquiries, or business outcomes.

9. AI Assistant (Ask Sarah)

The Service includes an AI-powered assistant ("Sarah") that can answer questions about the platform and, where enabled, query your business data.

  • AI responses are for general guidance only and should not be relied upon as professional, legal, financial, or tax advice.
  • When you use Sarah, your messages and relevant business context are transmitted to OpenAI for processing. See our Privacy Policy for details.
  • CRM data access (when you enable it) is read-only. The AI cannot modify, delete, or create records without your explicit confirmation.
  • We are not responsible for the accuracy, completeness, or suitability of AI-generated content.

10. User Content and Data Ownership

You retain ownership of all data you enter into the Service, including client records, events, invoices, contracts, and documents ("Your Data").

By using the Service, you grant us a limited licence to store, process, transmit, and display Your Data solely as necessary to provide and improve the Service.

Where you collect personal data from your clients (via enquiry forms, intake forms, or other means), you are the data controller for that data. See our Privacy Policy for details on our role as data processor.

11. Data Backup and Recovery

You are responsible for maintaining your own backups of important data. The Service provides CSV export functionality to facilitate this.

While we take reasonable steps to protect data integrity, we do not guarantee data recovery in the event of accidental deletion, account compromise, system failure, or any other data loss scenario.

12. Acceptable Use

You agree not to:

  • Use the Service to send unsolicited bulk communications (spam) or upload purchased/scraped contact lists.
  • Use the Service for any illegal, fraudulent, or harmful purpose.
  • Attempt to gain unauthorised access to the Service, other accounts, or our systems.
  • Reverse engineer, decompile, or attempt to extract the source code of the Service.
  • Use the Service in a manner that could damage, disable, or impair it.

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
  • We do not warrant that the Service will be uninterrupted, error-free, secure, or meet your specific requirements.
  • Our total aggregate liability to you for any claims arising from or related to the Service shall not exceed the total fees paid by you in the twelve (12) months preceding the claim.
  • In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

14. Indemnification

You agree to indemnify and hold harmless PerformerDesk, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your contracts, bookings, or dealings with your clients
  • Any content or data you provide through the Service

15. Termination

  • You may close your account at any time by contacting us or cancelling your subscription.
  • We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our reasonable discretion.
  • Upon termination, your data will be retained for 30 days to allow for export, after which it will be permanently deleted.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws of your jurisdiction require otherwise.

If you are a consumer in the European Union, you retain any mandatory rights under the consumer protection laws of your country of residence. If you are in the United States, nothing in these Terms limits any rights you may have under applicable US consumer protection statutes.

17. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email or a prominent notice within the Service. Your continued use of the Service after the effective date of updated Terms constitutes acceptance.

18. Contact

If you have any questions about these Terms, please contact us at: support@performerdesk.com